Our Return Policy
We accept returns within 14 days of delivery for unworn, unwashed items with all tags attached. Return shipping is paid by the customer, and original shipping charges are non-refundable.
Velcro Patches
Every garment comes with one free patch. If you return a garment, send its free patch back too, or the patch's price will be deducted from your refund. Patches bought separately can be returned within 14 days if unused and in their original packaging.
How to Start a Return
Email shop.desireofficial@gmail.com with your order number and the items you want to return, or sign into your account and request a return from your Orders page. We'll send you return instructions. Items sent back without a return request can't be accepted.
Exchanges
Need a different size or color? Email us within 14 days of delivery and we'll exchange it, subject to availability. If the item you want is out of stock, we'll refund you instead.
Damaged or Wrong Items
If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll make it right and cover the return shipping.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method, and your bank may take 5–10 business days to post it.
Items That Can't Be Returned
Final sale items, gift cards, and items that have been worn, washed, altered, or damaged after delivery.