Refund policy
Last updated: September 28, 2026
Desire operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Refund Policy describes the terms under which we accept returns, process exchanges, and issue refunds for products purchased through the Services. Please read this Refund Policy carefully before making a purchase. By placing an order through the Services, you acknowledge that you have read and agree to the terms described in this Refund Policy.
Return Eligibility
We accept returns within fourteen (14) days of the date your order is delivered. To be eligible for a return, items must meet all of the following conditions:
- Condition of items. Items must be unworn, unwashed, unaltered, and in the same condition in which you received them.
- Tags and packaging. Items must have all original tags attached and, where applicable, be returned in their original packaging.
- Proof of purchase. Returns must be accompanied by a valid order number or other proof of purchase from the Services.
How to Start a Return
To initiate a return, please contact us at shop.desireofficial@gmail.com with your order number and the item or items you wish to return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for all costs associated with return shipping unless the item you received is damaged, defective, or incorrect, as described below. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Velcro Patches
Each garment purchased through the Services includes one complimentary Desire velcro patch. If you return a garment, the complimentary patch included with that garment must also be returned. If the complimentary patch is not returned, its retail price will be deducted from your refund. Patches purchased separately are subject to the same fourteen (14) day return window and must be returned unused and in their original condition.
Exchanges
If you would like to exchange an item for a different size or color, please contact us within fourteen (14) days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund for the returned item in accordance with this Refund Policy.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item you received is damaged, defective, or not the item you ordered, please contact us within seven (7) days of delivery with your order number and a photograph of the item so that we can evaluate the issue and make it right. In these circumstances, we will cover the cost of return shipping.
Non-Returnable Items
Certain items cannot be returned, including:
- Final sale items. Any item marked as final sale at the time of purchase.
- Gift cards. Gift cards are non-refundable and cannot be exchanged for cash.
- Used or altered items. Items that have been worn, washed, altered, or damaged after delivery.
Refunds
Once we receive and inspect your return, we will notify you by email to confirm whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method. Please note that it may take five (5) to ten (10) business days for your bank or credit card issuer to process and post the refund to your account. If more than fifteen (15) business days have passed since we approved your return, please contact us at shop.desireofficial@gmail.com.
Changes to This Refund Policy
We may update this Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on this website and update the "Last updated" date. Any changes will apply only to orders placed after the revised Refund Policy is posted.
Contact
Should you have any questions about this Refund Policy or would like to request a return or exchange, please email us at shop.desireofficial@gmail.com.