Shipping policy

Last updated: September 28, 2026

Desire operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Shipping Policy describes where we ship, how orders are processed, and the costs and timelines associated with delivery of products purchased through the Services. Please read this Shipping Policy carefully before making a purchase.

Shipping Destinations

We currently ship to addresses within the United States only. We do not ship internationally at this time. Orders placed with a shipping address outside the United States may be cancelled and refunded.

Order Processing

Orders are processed and shipped within one (1) to four (4) business days of the date the order is placed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day. During product drops, restocks, and periods of high order volume, processing times may be longer than usual.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase. The following rates apply to orders shipped within the United States:

  • Standard shipping. Orders under $75.00 are charged a flat shipping rate, which is shown at checkout.
  • Free shipping. Orders of $75.00 or more, after discounts are applied and before taxes, qualify for free standard shipping.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You may also view the status of your order at any time by signing in to your account on the Services. Please allow up to twenty-four (24) hours for tracking information to update after you receive your confirmation email.

Incorrect Addresses

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, lost, or delivered to an incorrect address as a result of inaccurate or incomplete information provided at checkout. If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before your order ships, but we cannot guarantee that changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

Once your order has been handed to the carrier, delivery times are the responsibility of the carrier and may be affected by factors outside of our control, such as weather, carrier delays, or high shipping volumes. If your tracking information shows that your package was delivered but you have not received it, please contact us at shop.desireofficial@gmail.com within seven (7) days of the reported delivery date, and we will assist you in filing a claim with the carrier.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time, including to reflect changes to our practices, rates, or carriers, or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about this Shipping Policy or the status of your order, please email us at shop.desireofficial@gmail.com.